FAQ
🐾 Frequently Asked Questions (FAQ) — Lima Pets Co
Welcome to Lima Pets Co!
Here you’ll find quick answers to the most common questions about our products, orders, and deliveries.
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🛍️ 1. How do I place an order?
Simply choose the product you want, select the size or color (if applicable), and click “Add to Cart.”
Then proceed to checkout by entering your shipping address and selecting your preferred payment method.
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🚚 2. Where do the products come from?
We work with local suppliers in the United States and international fulfillment centers located in Spain, Poland, and China.
This allows us to offer high-quality products with faster delivery times for customers around the world.
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⏱️ 3. What is the delivery time?
Delivery times may vary depending on your location:
🇺🇸 United States: 7–10 business days
🇪🇺 European Union (e.g., Spain, France, Germany, Portugal, Poland): 8–15 business days
🌍 Other countries: 15–25 business days
📦 Free shipping on all orders.
🔍 You’ll receive a tracking number as soon as your order is shipped.
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💵 4. What payment methods do you accept?
We accept international credit cards and PayPal.
For customers in Brazil, we also accept Pix and boleto bancário.
All payments are processed securely and your data is encrypted for protection.
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📦 5. How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number.
You can track your package directly through the carrier’s website or via our tracking page.
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🐕 6. Do your products come with a warranty?
Yes! All our products include a warranty against manufacturing defects.
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and we’ll arrange a replacement or refund.
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🔄 7. Can I return or exchange a product?
Yes. We accept returns within 7 days of receiving your order, as long as the product is unused and in its original packaging.
Please contact our support team before sending any return items.
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📩 8. How can I contact customer support?
📧 Email: contact@limapets.store
📱+1 (505) 308-7134
🕘 Support hours: Monday to Friday, 9 AM – 5 PM
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💬 9. Do the products include manuals or instructions?
Yes, some products include manuals in English or automatically translated versions.
If you need additional assistance, our team can send a translated guide by email.
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🐾 10. Why do delivery times vary between products?
Since we work with multiple suppliers and international warehouses, each item may be shipped from a different location.
If you order more than one product, they may arrive in separate packages.
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❤️ 11. Are your products safe for pets?
Absolutely! We carefully select suppliers that use safe, high-quality materials for pets.
However, we always recommend supervising your pet while using toys or accessories.
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💌 12. How can I receive promotions and discounts?
Subscribe to our newsletter at the bottom of our website and follow us on social media to receive exclusive offers, discounts, and updates about new products! 🐶🐱