FAQ

FREQUENTLY ASKED QUESTIONS (FAQ) – LIMA PETS LLC

📦 Shipping & Delivery

Where do you ship from?
We ship from fulfillment centers located in the United States and the European Union. Your order will be shipped from the closest warehouse based on your location.

Do I have to pay customs or import taxes?
No. Orders are shipped locally within your region (U.S. or EU), so in most cases there are no customs duties or import taxes.

How long does delivery take?
Delivery times vary depending on your location, but most orders arrive within:

  • United States: 3–9 business days

  • European Union: 3–14 business days

Please note that delays may occur due to carriers or high-demand periods.

💳 Payments

What currency will I be charged in?

  • U.S. customers are charged in USD ($)

  • European Union customers are charged in EUR (€)

What payment methods do you accept?
We accept major credit and debit cards, as well as other payment methods available at checkout.

🔄 Returns & Refunds

Can I return a product?
Yes, but policies vary depending on your location.

For U.S. customers:
Returns follow our internal return policy. Please refer to our Returns Policy page for full details.

For EU customers:
You have the right to return your order within 14 days of receiving it.

What conditions must be met for a return?

  • Item must be unused

  • Must be in original packaging

  • Must be in resalable condition

Are there items that cannot be returned?
Yes. Some products are non-returnable, including:

  • Opened pet food

  • Hygiene-related products

  • Perishable goods

  • Customized items

Who pays for return shipping?
Unless required by law, return shipping costs are the responsibility of the customer.

🐾 Products

Are your products safe for pets?
Yes. We carefully select products designed for pet safety and well-being. However, we recommend supervising your pet during use.

Do product availability and options vary?
Yes. Availability may vary depending on your region (U.S. or EU warehouse stock).

📍 Orders

Can I change or cancel my order?
Orders can only be modified or canceled shortly after being placed. Once processing begins, changes may not be possible.

How can I track my order?
You will receive a tracking number via email once your order has been shipped.

📞 Support

How can I contact customer support?
If you have any questions, feel free to contact us:

Email: contact@limapets.store

Tel. +1 (310) 690 1467

Our support team will respond as soon as possible.

We’re here to make your experience with Lima Pets LLC as smooth and enjoyable as possible 🐶🐱