Terms of Use

TERMS OF USE – LIMA PETS LLC

Last updated: 04/12/2026

Welcome to the Lima Pets LLC online store. By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree, please do not use our services.

1. GENERAL INFORMATION

Lima Pets LLC is a company registered in the United States and is responsible for operating this website and selling pet products.

We operate through fulfillment centers located in the United States and the European Union, enabling local delivery based on the customer’s location.

2. ELIGIBILITY

By using this website, you represent that:

  • You are at least 18 years old or have legal authorization from a guardian

  • You will provide accurate, complete, and up-to-date information

3. SALES REGION AND CURRENCY

Lima Pets LLC automatically adapts its operations based on the customer’s location:

  • Customers in the United States:

    • Products are shipped from fulfillment centers located within the U.S.

    • Prices are displayed and charged in U.S. dollars (USD)

  • Customers in the European Union:

    • Products are shipped from fulfillment centers located within the European Union

    • Prices are displayed and charged in euros (EUR)

This structure eliminates, in most cases:

  • Customs duties

  • Import taxes

4. PRODUCTS AND AVAILABILITY

All products are subject to availability and may vary between fulfillment centers.

We reserve the right to:

  • Limit quantities per customer

  • Discontinue products at any time

  • Modify product descriptions, images, and pricing without prior notice

5. PAYMENTS

We accept the payment methods available at checkout.

The customer is responsible for:

  • Providing valid payment information

  • Ensuring authorization from their payment provider

6. SHIPPING AND DELIVERY

Orders are processed and shipped from the fulfillment center closest to the customer’s region.

6.1 United States

  • Domestic shipping within U.S. territory

6.2 European Union

  • Shipping within the European Union

Delivery times are estimates and may vary due to logistical factors.

Lima Pets LLC is not responsible for delays caused by:

  • Carriers

  • Force majeure events

7. RETURNS AND RIGHT OF WITHDRAWAL

7.1 United States Customers

Returns are governed exclusively by Lima Pets LLC’s internal return policy, available at [policy link].

7.2 European Union Customers

Consumers located in the European Union have the right to withdraw from their purchase within 14 calendar days after receiving the product, in accordance with applicable consumer protection laws.

Conditions:

  • The product must be unused

  • Must be returned in its original packaging

  • Must be in resalable condition

Exceptions may include:

  • Perishable goods

  • Customized products

  • Opened items (such as pet food or hygiene products)

Returns will be processed through the fulfillment center located within the European Union.

8. LEGAL COMPLIANCE

Lima Pets LLC operates under the laws of the United States.

For customers located in the European Union, mandatory consumer protection laws in the customer’s country of residence may also apply, where required.

9. INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, and design, is the property of Lima Pets LLC and is protected by intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Lima Pets LLC shall not be liable for:

  • Indirect or consequential damages

  • Damages resulting from improper use of products

11. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Use at any time.

Changes take effect immediately upon being posted on the website.

12. CONTACT

For questions, requests, or support:

Lima Pets LLC
Email: contact@limapets.store
Address: 400 Gold Ave SW STE 1200 - Albuquerque - New Mexico - USA 87102

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Use.